If your Card plastic is replaced, please login to your account on the ezeClick website https://www.ezeclick.com and update your Card details.

With American Express ezeClick, you can be confident that your information is safe. We treat your personal information as confidential and do not share your information in a manner that differs from our Privacy Policy without your prior consent.

To ensure that your personal information remains confidential, American Express ezeClick uses Secure Socket Layer (SSL) technology to transmit and receive your personal information. This technology encrypts or scrambles your personal information in such a manner that it is virtually impossible for anyone other than American Express ezeClick to read it. Additionally, we maintain physical, electronic, and procedural safeguards to help prevent unauthorized access to your personal information. We continually update and test our technology to improve these protections and to ensure the integrity of your personal information.

With American Express ezeClick, you can feel confident your information is safe with us. Click here to read our full Privacy Policy.

Your ezeClick ID is specified by you at the time of registration. For security reasons, we do not allow access to your American Express ezeClick account without a valid ezeClick ID. In case you forget your ezeClick ID, please go to the 'Forgot ezeClick ID' link on home page and complete the 'Forgot ezeClick ID' process. On successfully completing the 'Forgot ezeClick ID' Process, you will receive the ezeClick ID through your registered email address.

American Express ezeClick is certified by Verisign Inc., one of the leading certifying authorities for website security.

You are required to authorize every payment made from your Card. All issuers use 2 factor authentication as per RBI guidelines by leveraging a One-Time-Password (OTP)/Fixed Password for every transaction. Thus ezeClick ensures that every single transaction is authorized by you.

There is no maximum limit for adding card in your existing ezeClick ID.

You can find details on https://www.ezeclick.com

Registration is open to all SafeKey enabled cards issued on the American Express network in India.

There is no limit to the number of payments you can make online, subject to your applicable Card limits.

If you have a question regarding the amount billed to you by a particular merchant you know of, you should call the merchant directly. In case you do not recognise a transaction billed to you by a merchant you don't know of,please contact the Card Member Services number mentioned on the reverse of your Card. Any billing dispute has to be raised no later than 90 days from the date of charge.

The payment confirmation reference and the status of transaction are both displayed on the merchant site post transaction completion.

Your payment is processed in accordance with the merchant and product details provided by you and as such, it is your responsibility to ensure that it is complete, accurate and in line with the terms specified by the merchant.American Express ezeClick will not be accountable if the merchant rejects your payment or if there is a delay in the processing of payments or issues related to supply of goods/service caused in case of any discrepancy in the details specified by you.

Once you enter your ezeClick ID and select a card from list of registered cards and confirm the payment, your payment details are sent to the card issuer for authorization. You cannot cancel a payment post transaction completion confirmation. The payment status is displayed within a few seconds on the ezeClick website. In case the payment is not approved, you will be informed of the reason for your transaction failure.

American Express ezeClick cannot stop a payment after it has been processed. You will have to contact your merchant for a refund request in this regard.

Yes. As long as you have internet access and can connect to the American Express ezeClick website,you can continue using this service. However, your billing address must be within India. Since, currently this service is for merchants within India only, all payments must be made in Indian Rupees.

American Express ezeClick is a free service offered by American Express.

You can unsubscribe to American Express ezeClick by logging into your account at https://www.ezeclick.com and deleting the Cards on your account. After the last Card is deleted the account will automatically be cancelled. Please note that you will not be able to make any new payments online using ezeClick after you cancel your account. You can however, go back to the ezeClick site and register again at any time that you wish with a new User ID.

A supplementary Cardholder can create their own user ID using their Card details. The OTP will be delivered to the email and mobile number registered against that Card number.

You can register multiple cards on your ezeClick ID. The card set as the 'preferred Card' will be used for payment to pay for the transaction. You can log into your account and change your preferred card at any time.

No. Your user ID will be active until you delete all the Cards from your e-wallet.

After third invalid ezeClick ID attempt, it will decline the transaction and redirects back to the merchant site.

You can use ezeClick only on ezeClick participating merchants.

You can view the list of ezeClick enabled merchants here .

Yes, when you select the ezeClick option before entering your existing ID or creating your new ID you can click on 'continue without ezeClick'. If however you start your payment or registration process you will need to complete the process. If previously unregistered, your ezeClick account registration will be completed along with the transaction itself.